Shipping policy

Order Processing Time

We process and ship orders within 1–3 business days of receiving your payment (excluding weekends and holidays). Orders placed on weekends or holidays will be processed on the next business day.

Please note that some items may have longer processing times due to custom or made-to-order production. We will notify you via email if your order requires additional time.

Shipping Methods and Delivery Estimates

We offer the following shipping options at checkout (where available):

  • Standard Shipping – Reliable and cost-effective service.
  • Express Shipping – Faster delivery for time-sensitive orders.

Delivery times vary based on your location, carrier schedules, and customs processing (for international orders). We partner with reputable carriers such as UPS, FedEx, DHL, USPS, or Australia Post (depending on your region).

Important: Shipping estimates are approximate and do not include delays caused by carrier issues, weather, customs, or high-volume periods. We are not responsible for delays once the package has been handed over to the carrier.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Your shipping address
  • Order weight and dimensions
  • Selected shipping method

We may offer free shipping on orders over a certain amount during promotions (clearly displayed at checkout). All shipping costs are final and non-refundable unless otherwise stated.

International Shipping

We ship to many countries worldwide. International orders may incur:

  • Customs duties
  • Import taxes
  • VAT/GST (as applicable in your country)

These fees are the responsibility of the customer and are not included in the shipping cost. We are not responsible for customs delays or additional charges.

Order Tracking

You will receive a shipping confirmation email with tracking information once your order ships. You can track your package directly through the carrier’s website or your account on our store.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Additional fees may apply for address corrections or redelivery.

Damaged, Lost, or Missing Packages

  • Damaged items: Please inspect your package upon arrival. If damaged, contact us within 48 hours with photos and your order number for assistance.
  • Lost or delayed packages: For issues with delivery, please contact us with your tracking number. We will work with the carrier to resolve the matter.

Refunds or replacements for lost/damaged shipments will be handled case-by-case in accordance with carrier policies.

Changes or Cancellations

We can only modify or cancel orders before they are processed and shipped. Contact us as soon as possible if you need to make changes.